Shipping Policy
Shipping Policy
Last updated: June 12, 2026
At Loveashwagandha.com, we want your shopping experience to be clear, safe, and transparent. Therefore, we provide you with this Shipping Policy, applicable only to purchases made directly on our website Loveashwagandha.com.
This policy sets forth the shipping methods, processing times, estimated delivery times, costs, extended zones, delivery incidents, and responsibilities applicable to orders placed on Loveashwagandha.com.
1. Shipping Coverage
Love Ashwagandha ships within the Mexican Republic, subject to coverage, availability, and operational conditions of the parcel company.
Some areas may be considered difficult to access, have limited coverage, or be extended zones, which may result in additional delivery times, different costs, or operational restrictions on the part of the parcel service.
2. Parcel Service Used
Currently, Love Ashwagandha orders are mainly shipped via FedEx.
Love Ashwagandha may use FedEx or another courier or parcel company when necessary for reasons of coverage, operation, availability, security, delivery area, order volume, or any other logistical circumstance.
Once the order is handed over to the parcel service, final delivery will depend on the operation, routes, coverage, times, policies, and service conditions of the carrier company.
3. Order Processing
Orders placed Monday through Friday are generally processed within 1 to 3 business days.
Orders placed on weekends, holidays, or non-working days will be processed within the same timeframe, starting from the next business day.
Orders on hold, pending verification, with incomplete data, with payment incidents, with products subject to availability, or placed during periods of high order volume, promotions, special seasons, or commercial events, may require additional processing time.
Processing time is distinct from delivery time. Delivery time begins to be estimated once the order is handed over to the parcel service and has a shipping tracking number.
4. Business Days
For the purposes of this Shipping Policy, business days shall mean Monday through Friday, excluding Saturdays, Sundays, holidays, official non-working days, and days when the operation of parcel services or logistics services is suspended or limited.
Parcel services generally do not deliver on weekends or non-working days, unless the carrier company expressly states otherwise in certain areas or services.
5. Shipping Options
Available delivery options may vary depending on the shipping address, coverage, weight, package dimensions, operational availability, and parcel service conditions.
Currently, FedEx may offer air and ground shipping services, subject to availability and coverage.
6. Air Shipping
Air shipping is a modality in which the package travels by air, subject to FedEx's coverage and availability.
The estimated delivery time for air shipping is usually 24 to 48 business hours from the time the parcel service receives the package, provided the address is within an ordinary coverage area and there are no logistical incidents.
This period is estimated and may vary due to coverage, extended area, operation volume, high seasons, weather conditions, security, parcel delivery delays, force majeure or any circumstance beyond Love Ashwagandha's control.
7. Ground shipping
Ground shipping is a modality in which the package travels by land, subject to FedEx coverage and availability.
The estimated delivery time for ground shipping may vary depending on the address indicated by the customer, city, state, coverage, extended area and parcel service operation.
Generally, ground shipping can take approximately 3 to 10 business days from the time the parcel service receives the package.
This period is estimated and may vary due to coverage, extended area, operation volume, high seasons, weather conditions, security, parcel delivery delays, force majeure or any circumstance beyond Love Ashwagandha's control.
8. Shipping costs
Shipping costs will depend on the weight of the package, selected modality, coverage, destination and current conditions at the time of purchase.
The current rates are as follows:
FedEx air shipping
|
Package weight |
Cost |
|
Up to 1 kg |
$190 |
|
From 1 to 2 kg |
$210 |
|
From 2 to 3 kg |
$230 |
|
From 3 to 4 kg |
$250 |
|
From 4 to 5 kg |
$270 |
FedEx ground shipping
|
Package weight |
Cost |
|
Up to 1 kg |
$170 |
|
From 1 to 2 kg |
$190 |
|
2 to 3 kg |
$210 |
|
3 to 4 kg |
$230 |
|
4 to 5 kg |
$250 |
Shipping costs may be updated, modified, or adjusted without prior notice due to changes in parcel service rates, coverage areas, weight, dimensions, destination, season, logistical operations, or commercial conditions.
The applicable cost for the order will be displayed to the customer during the purchase process, before confirming payment.
For packages over 5 kg, special zones, extended zones, bulky orders, or particular delivery conditions, the shipping cost may vary or require additional validation.
9. Extended zones
There are areas far from main cities, rural areas, difficult-to-access areas, or areas with limited coverage that may be considered by FedEx as extended zones.
Extended zones may have longer delivery times than usual and will depend on visit frequency, routes, demand, coverage, and parcel service operations.
In some cases, deliveries to extended zones may take longer than standard delivery, or may be subject to additional restrictions from the parcel service.
When the delivery address is located in an extended zone, Love Ashwagandha will not be responsible for delays arising from coverage, visit frequency, routes, or operational conditions of the parcel service.
Love Ashwagandha's responsibility is to process the order and deliver it to the parcel service within the applicable timeframe, in accordance with this policy. Final delivery to the address will depend on FedEx or the corresponding parcel service.
10. Shipping data provided by the customer
The customer is responsible for providing a complete, correct, and updated shipping address at the time of purchase.
The address must include, as appropriate:
a) Full name of the recipient.
b) Street.
c) Exterior and interior number.
d) Neighborhood.
e) Zip code.
f) City or municipality.
g) State.
h) Delivery references, if necessary.
i) Contact telephone number.
j) Email address.
Love Ashwagandha will not be responsible for delays, returns, inability to deliver, reshipments, additional costs, or loss of delivery opportunity arising from incorrect, incomplete, outdated, or inaccurately provided data by the customer.
If the package is returned to Love Ashwagandha due to an error in the address, absence of the recipient, refusal to receive, incomplete data, inability to deliver, or a cause attributable to the customer, the cost of re-shipping will be borne by the customer.
11. Delivery to a different address
The customer may request that their order be delivered to an address other than their private residence, such as an office, workplace, or other authorized address, provided that the company, building, administration, or person in charge permits the receipt of packages.
The customer will be responsible for ensuring that there is an authorized person at the provided address to receive the order.
Receipt by security personnel, reception, concierge, administration, family members, employees, co-workers, or any third party located at the indicated address may be considered valid delivery, according to the parcel service's records.
12. Delivery to a branch or pickup at a branch
Cuando esté disponible, el cliente podrá solicitar entrega bajo modalidad “ocurre”, lo que significa que el paquete será enviado a una sucursal de FedEx para que el cliente lo recoja directamente.
En estos casos, el cliente será responsable de acudir a la sucursal correspondiente, presentar la documentación solicitada por FedEx y recoger el paquete dentro del plazo establecido por la paquetería.
Si el cliente no recoge el paquete dentro del plazo determinado por FedEx, el paquete podrá ser devuelto a origen. En ese caso, los costos de devolución, almacenamiento, retorno, reenvío o nueva entrega correrán a cargo del cliente, salvo que exista error imputable a Love Ashwagandha.
13. Delivery attempts
FedEx usually makes up to 3 delivery attempts, subject to its internal policies, coverage, area, contracted service, and operational conditions.
In some cases, FedEx may leave a visit notification, update the tracking status, contact the recipient, or request that the package be picked up at a branch.
Customers are advised to track their package with the provided tracking number to estimate the delivery day and ensure that someone is available to receive it.
Love Ashwagandha will not be responsible if the package cannot be delivered due to the recipient's absence, refusal to receive, lack of response, restricted access, closed address, incomplete data, or any cause not attributable to Love Ashwagandha.
14. Tracking guide
Once the order is processed and delivered to the parcel service, Love Ashwagandha will provide the customer with the tracking number or available tracking information.
The customer may use this guide to check the shipping status directly on the FedEx platform or the corresponding parcel service.
Tracking updates, estimated dates, movements, incidents, and delivery confirmations depend on the information recorded by the parcel service.
15. Parcel service delays
Delivery times are estimated and may be affected by causes beyond Love Ashwagandha's control, including:
a) High demand seasons.
b) Promotions or commercial events.
c) Holidays or non-working days.
d) Weather conditions.
e) Extended zones.
f) Difficult access.
g) Parcel service operational failures.
h) Route rescheduling.
i) Retentions, inspections, or logistical incidents.
j) Blockages, traffic restrictions, or security.
k) Force majeure or fortuitous event.
Love Ashwagandha may assist the customer in reviewing the package status but does not guarantee exact delivery dates once the order has been handed over to the parcel service.
16. Order not received
If the order has not been delivered within the estimated timeframe, the customer may contact Love Ashwagandha to request support in reviewing the case.
The request should be sent to the email:
info@Loveashwagandha.com
with the following subject:
SUBJECT: “PRODUCT NOT RECEIVED”
The customer should include:
a) Full name.
b) Order number.
c) Email used for the purchase.
d) Tracking number, if available.
e) Description of the incident.
Love Ashwagandha may review the case with the corresponding parcel service. Any replacement, reshipment, or refund will be subject to the confirmation of the incident by the parcel service, the result of the logistical investigation, and the specific conditions of the case.
17. Order marked as delivered not received
Si el sistema de rastreo indica que el pedido fue entregado, pero el cliente manifiesta no haberlo recibido, deberá reportarlo dentro de las 24 horas naturales siguientes a la actualización de entrega indicada por la paquetería.
El reporte deberá enviarse al correo:
info@Loveashwagandha.com
con el siguiente asunto:
ASUNTO: “PEDIDO MARCADO COMO ENTREGADO NO RECIBIDO”
El cliente deberá incluir:
a) Nombre completo.
b) Número de pedido.
c) Correo electrónico utilizado en la compra.
d) Número de guía.
e) Descripción clara de lo ocurrido.
f) Cualquier evidencia disponible.
Love Ashwagandha podrá solicitar una revisión con la paquetería. La resolución estará sujeta a la investigación logística, evidencia de entrega, acuse, fotografía de entrega, geolocalización, firma, recepción por terceros en el domicilio o cualquier otro dato proporcionado por la empresa de mensajería.
Si la paquetería confirma la entrega en el domicilio indicado por el cliente, Love Ashwagandha podrá considerar el pedido como entregado, salvo prueba en contrario o resolución distinta de la paquetería.
18. Paquetes dañados o con señales de manipulación
Si el cliente recibe un paquete visiblemente dañado, golpeado, abierto, alterado, mojado, derramado, roto o con señales de manipulación, deberá reportarlo dentro de las 24 horas naturales siguientes a la entrega.
El reporte deberá enviarse al correo:
info@Loveashwagandha.com
con el siguiente asunto:
ASUNTO: “PAQUETE DAÑADO”
El cliente deberá incluir fotografías claras de:
a) Caja exterior.
b) Guía de envío.
c) Empaque interior.
d) Producto recibido.
e) Daño visible.
f) Sellos, etiquetas, lote o fecha de caducidad, cuando aplique.
El cliente no deberá desechar el producto, empaque, caja, protecciones internas, etiquetas ni guía de envío hasta que Love Ashwagandha concluya la revisión del caso.
Las aclaraciones por paquetes dañados, manipulados o con incidencias visibles se atenderán conforme a esta Política de Envíos y a la Política de Devoluciones, Cancelaciones y Reembolsos.
19. Cambios de dirección
El cliente podrá solicitar un cambio de dirección únicamente si el pedido aún no ha sido procesado, preparado, entregado a paquetería o enviado.
La solicitud deberá enviarse lo antes posible a:
info@Loveashwagandha.com
con el siguiente asunto:
ASUNTO: “CAMBIO DE DIRECCIÓN”
Love Ashwagandha no garantiza que pueda realizar cambios de dirección una vez confirmado el pedido.
Si el pedido ya fue entregado a la paquetería, cualquier cambio de dirección dependerá de las políticas, restricciones, costos y autorización de FedEx o de la paquetería correspondiente.
Cualquier costo adicional generado por un cambio de dirección solicitado por el cliente correrá a cargo del cliente.
20. Cancelación de pedidos enviados
Una vez que el pedido haya sido preparado, entregado a paquetería, cuente con guía de envío o se encuentre en tránsito, no podrá cancelarse como pedido pendiente.
Las cancelaciones, devoluciones, cambios o reembolsos relacionados con pedidos enviados se regirán por la Política de Devoluciones, Cancelaciones y Reembolsos publicada en Loveashwagandha.com .
21. Costos derivados de incidencias atribuibles al cliente
Serán responsabilidad del cliente los costos adicionales derivados de:
a) Dirección incorrecta o incompleta.
b) Código postal incorrecto.
c) Ausencia del destinatario.
d) Rechazo de recepción.
e) Falta de respuesta a la paquetería.
f) No recoger el paquete en sucursal.
g) Solicitud de cambio de dirección.
h) Reexpedición.
i) Retorno a origen.
j) Nueva entrega.
k) Zona extendida o cargos adicionales no contemplados al momento de la compra, cuando resulten aplicables.
22. Responsabilidad de Love Ashwagandha y de la paquetería
Love Ashwagandha es responsable de procesar el pedido y entregarlo a la paquetería conforme a los plazos y condiciones establecidos en esta política.
Una vez que el pedido sea entregado a la paquetería, la entrega final dependerá de la empresa transportista, sus rutas, tiempos, cobertura, políticas internas y condiciones operativas.
Love Ashwagandha podrá apoyar al cliente en la revisión de incidencias logísticas, pero no será responsable por retrasos, reprogramaciones, intentos fallidos de entrega, zonas extendidas, causas de fuerza mayor, operación de paquetería o cualquier situación ajena al control directo de Love Ashwagandha.
Lo anterior no limita los derechos que correspondan al consumidor conforme a la legislación aplicable.
23. Relación con otras políticas
La presente Política de Envíos forma parte de los documentos legales y comerciales publicados en Loveashwagandha.com .
Cualquier cancelación, devolución, cambio o reembolso derivado de una incidencia de envío se regirá también por la Política de Devoluciones, Cancelaciones y Reembolsos, los Términos y Condiciones de Servicio y el Aviso de Privacidad, en lo que resulte aplicable.
24. Contacto
Para cualquier duda, aclaración o solicitud relacionada con envíos, el cliente podrá contactar a Love Ashwagandha a través de los siguientes medios:
Loveashwagandha.com
Correo de atención a clientes: info@Loveashwagandha.com
Teléfono / WhatsApp: +52 999 482 9606
Domicilio: Calle 15 número 491, colonia Altabrisa, Mérida, Yucatán, C.P. 97130.
Sitio web: Loveashwagandha.com
Para una atención más ágil, el cliente deberá señalar en el asunto del correo el tipo de solicitud correspondiente.
Ejemplos:
ASUNTO: “PRODUCTO NO RECIBIDO”
ASUNTO: “PEDIDO MARCADO COMO ENTREGADO NO RECIBIDO”
ASUNTO: “PAQUETE DAÑADO”
ASUNTO: “CAMBIO DE DIRECCIÓN”
ASUNTO: “ACLARACIÓN DE ENVÍO”